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Duty Manager, Shrewsbury

Please see the Job Description, Responsibilities and Primary terms below. If you are interested in this role, please send your CV with a covering letter to Sarah at [email protected]

Job title Duty Manager
Location Shrewsbury
Responsible to Store Manager
Line Manager to Customer Service Advisor
Salary £23,065
Job purpose To be familiar with all aspects of the Store Manager’s job and be ready to assume that role in their absence. Assist the Store Manager to develop and sustain effective management activities that maximise sales & profit targets within the store, provide optimum customer service and ensure compliance of all company and legislative procedures and policies.

About you


We are looking for a goal orientated manager with a proven sales track record. The ideal candidate likes variety (working hours and days will vary), has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated and can manage their own and other’s time effectively.  A good level of numeracy is also necessary in this role.


Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPIs is also a benefit in this role.  The key aspects of the role are converting sales, maintaining site standards, people management and administration. The biggest challenge is taking responsibility in the Store Manager’s absence. Candidates who are always looking for new and better ways of doing things are welcomed in this role.

About us


Space Station was founded by Alastair Caldwell in 1983. In 2020 the company was acquired by Heitman (a global real estate investment management firm) with the objective of growing the Space Station brand. We currently have 12 sites (and counting) across London, Berkshire, Shropshire, Northamptonshire and Birmingham. We pride ourselves on our core values and always strive to be Friendly, Helpful, Reliable, Trustworthy and Professional in all our interactions, with each other and with our customers. Delivering standards of excellence is our vision at Space Station, and we look after our staff, so they can deliver the best possible experience to our customers.


Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Core responsibilities

Sales/customer service
  • Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
  • Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales.
  • Maintain a high level of customer service by sustaining a service culture where the customer is the priority and Space Station’s values are maintained.
  • Resolve customer complaints, address customer concerns and explain company or store policies.
Supervise and train employees
  • Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks.
  • Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary.
  • Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.
Assume responsibility in Store Manager’s Absence
  • Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction.
  • Take full responsibility for the site during the manager’s absence.
  • Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.
  • Complete reports that would be submitted to the Store Manager upon his/her return.

Maintenance and administration:
  • Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality.
  • Maintain and clean the whole site ensuring excellent standards are kept. Tasks include: daily cleaning programme, forklifting and some light maintenance.
  • Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times.
  • Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals.  Create brand awareness, by promoting the store in the local community.  This may include liaising with local shops and businesses, networking and organising local events.  All employees are encouraged to present their marketing ideas.
Charity participation
  • As part of our Corporate Social Responsibility commitment, all Space Station employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.

Principle terms

  • Working a day shift pattern to cover the opening hours of the store to include weekend and bank holiday working. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working.
  • Usually forty hours per week but whatever hours are required to ensure the smooth running of the Store.
  • 30 days holiday, which includes Bank Holidays.
  • Great bonus scheme.
  • Contributory pension scheme.
  • Private medical insurance after qualifying period, and subject to eligibility.

Additional benefits

  • Staff discount on storage and retail products.
  • Perkbox – employee ‘free perks’ scheme, which includes discounts on many high street retailers, cinema tickets, and much more.
  • Training and development programme.
  • Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.


Please note that this job description is a summary of typical functions of the job and not an exhaustive or comprehensive list of all job responsibilities, tasks and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.

living wage