How to choose a removal company that will keep your belongings safe

When you move house you worry about all the things that you have to move. Will they get lost? Will they get broken? Will they be treated with respect?

The best way to ensure that your belongings are most likely to be in the same condition when you unpack them at the other end as they are when you pack them – of course aside from careful packing is by choosing your removal company carefully.

There are lots of removals companies out there that purport to look after your stuff but how can you sort the wheat from the chaff?


Whilst you can never be 100% certain that things won’t get broken in a house move you can at least be sure to minimise the risk with a few checks before you appoint your removal company.

1) Ensure they are registered with the British Association of Removers. On the BAR website you can find a directory of certified removals companies.

2) Do they have trained staff? What’s there to be trained on right? Lifting a few boxes, sling ’em in a van…but that’s the point. You don’t want your removers to lift a few boxes and ‘sling ‘em’ in a van at all. You want someone who will pack or advise on packing your belongings professionally. You want someone who will take as much care over your belongings as you would, so you want someone who is trained. Trained on how best to get things in and out of houses, how best to lift heavy items without damaging them and trained on how to stack a van effectively without crushing or damaging any of the contents. If their website doesn’t say – ask the question!

3) Which brings us to our next point. Make sure the company you plan to use doesn’t use agency staff. You want to know exactly who is in your house, and that the company you have chosen can vouch for their employees. Agency staff are often not at a company long enough, or have a good enough relationship with the removal company to get this kind of guarantee.

4) Request a surveyor’s visit to get a better idea of the cost of packing and moving your household’s contents. Only by visiting your property can a removal company get a good idea of exactly how much ‘stuff’ they will need to move. If you want to keep costs down make sure you declutter as much as possible before the visit!

5) And just in case….get insurance! Often your removal company can arrange this for you but if not get a quote from your household insurer to see if they will cover your posessions on their journey to their new home.

For more tips on moving appointing a removal company take a look at our infographic- How to choose a removal company in the UK.

If you are planning to use self storage then some self storage companies such as Space Station will move your belongings for free or offer you a discount on 3rd party removal services. Give us a call to find out how we can make your house move go more smoothly.