Customer sales advisor

A new opportunity at our Kings Heath, Birmingham store. This is part-time, 18 hours per week.

Please see the Job Description, Responsibilities and Primary terms below. If you are interested in this role, please send your CV with a covering letter to Sarah at
Job title
Customer sales advisor 
Responsible to
Duty manager
Job purpose

As part of a small team, sell high-end storage, providing excellent customer service whilst maintaining superb standards.

Main responsibilities
  • Sell space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
  • Administration forms a large part of the role, and includes reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts, liaising with the removals contractor and debt chasing.
  • Maintain and clean the site (shared between the team), to ensure excellent standards are kept. Tasks include: cleaning of communal areas and some light maintenance.
  • Marketing visits to local shops and businesses and organising local events.
  • Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.
  • We actively encourage all employees to participate in raising funds for our chosen charity.

Please note that this job description is a summary of typical functions of the job, and not an exhaustive or comprehensive list of all job responsibilities, tasks and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.
Principle terms
  • Working primarily at the Kings Heath store, but may be required to work at any other store to meet business needs;
  • Working a day shift pattern to cover the opening hours of the store
  • 18 Hours per week (flexible). Preferred rota: Thursday (4pm-8pm), Saturday (8.30am-5pm), Sunday (9.30am-4pm), to include some bank holiday working;
  • Starting salary: £8.76 per hour;
  • Great bonus scheme;
  • 28 days holiday (pro-rata), which includes Bank Holidays;
  • Contributory pension scheme;
  • Private medical insurance after qualifying period, and subject to eligibility.

Additional benefits
  • Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
  • Childcare vouchers scheme;
  • Training and development programme;
  • Perkbox – employee ‘free perks’ scheme, which includes a free ‘Tastecard’, phone insurance, and discounts on cinema, major supermarkets, and much more.
  • Additional benefits after qualifying period, including : a day off and gift for your birthday, Christmas hamper, length of service award, medical insurance for your family and a generous maternity and paternity package.