Summary of self storage insurance cover

If you purchase the insurance arranged by Space Station Self Storage on your behalf for loss of or damage to your effects the insurance conditions set out herewith will apply.

Please note that irrespective of whether you do or do not purchase this insurance our liability for loss or damage to your property is limited by our trading conditions which form part of our contract with you.

Please refer in particular to the contract of storage Condition 27 and  Condition 17 (prohibited goods)

No cover is provided for accidental damage or goods in transit. 

Cover Your property is covered from the time it is placed into the storage unit until the time it is finally removed from storage, subject to your maintaining the insurance by payment of the premiums for the full period of storage and subject to the terms, conditions and exclusions of the policy. Insured Perils:  Fire, Lightning, Explosion, Earthquake, Aircraft or articles dropped therefrom, Storm, Flood, Escape or Ingress of water or other liquid substance, Moth, insect or vermin from an external cause, Impact by vehicle or railway rolling stock, Malicious Damage, Riot, Strike, Civil Commotion and Theft (only following forcible and/or violent entry or exit only). Insurance underwritten by Certain Underwriters at Lloyd’s

Average clause If your goods in storage under this insurance are, at the time of loss or damage, collectively of greater value than the value declared on your acceptance form, then you shall only be entitled to recover from insurers the same proportion of the loss as the declared value bears to the actual value of your property in the event of a claim.

Pairs & sets clause Where any insured item consists of articles in a pair or set this policy is not to pay more than the value of any particular part or parts which may be lost without reference to any special value which such article or articles may have as part of such pair or set, nor more than a proportionate part of such pair or set.

Basis of claims settlement The Settlement of any claim shall be the replacement, repair and/or compensation at the Insurers option. In the event of total loss or destruction of any article insured under this insurance, the basis of settlement shall be the cost of replacing the article as new provided that the article is substantially the same but not better than the original when new. Household linen and clothing: where any claim includes loss or damage to any item(s) of household linen and clothing only, Insurers will take into consideration the age, quality, degree of use and consequent market value of any such lost or damaged item(s)

Depreciation clause In the event that Insurers agree settlement on a repairs basis the Insurer's liability is limited to the reasonable cost of repair, and no further claim will be considered in respect of any depreciation in value of any item as a result of such repair.

Declaration of values clause Space Station Self Storage  includes within their standard terms and conditions of trade a requirement that each and every customer shall provide a valuation of the goods placed in store. The true total valuation is to be provided when the goods are placed in store and it is a requirement that the valuation is kept current and any increase in valuation of the goods is notified immediately and in writing to Space Station Self Storage  at least at the time of placing the additional goods into storage.
Documents clause Where any claim includes loss of or damage to documents settlement shall be limited to the sum insured requested by the customer and agreed by the Self Storage Company, Space Station Self Storage  The basis of settlement will be the indemnification of the customer for reasonable costs of printing and/or reconstruction including, where applicable, fresh research or exploration to obtain essential information.
Fraud If the Insured shall make any claim knowing the same to be false or fraudulent as regards the amount or otherwise, this insurance shall become void and all claims hereunder shall be forfeited.
Non-contribution clause If any loss or damage occurring under this policy is covered by any other insurance at the time of such loss or damage, no cover will be afforded by this policy.

Exclusions to this cover
Jewellery, Watches, Precious Stones, Stamps of all kinds above a combined total for all such items of £1,000
b  Money, Coins, Bullion, Deeds, Bonds, Securities and the like, Livestock, Plants, Explosives and Flammables
c  Loss or damage caused by wear, tear, gradual deterioration (including the deterioration of contents of deep freeze units), rusting, inherent vice or latent defect.
d Loss of data records other than cost of blank data carrying materials.
Furs, fine arts, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like above a combined total for all such items of £20,000.
f  Electronic items above a total of £20,000 Electronic items defined as: all items of consumer/commercial electrical appliances and instruments including but not limited to radios, TVs, PCs and software, and hardware and components, VCRs, cameras, fax machines, Hi-Fi, CD etc. Heavy electrical items such as switchgear, turbines and generators and the like are not deemed to be electronics.
g Loss or damage caused directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.
Ensuing or indirect losses resulting from or as a consequence of claims made for loss or damage arising from an Insured Peril.
i Loss or damage caused by Terrorism, War Risks, Electromagnetic and Bio-Chemical, Chemical, Biological Weapons Radioactive contamination.       
j Any goods which you are not permitted to store under the terms and conditions of the Licence Agreement.

Important instructions in the event of a claim It is a condition precedent that notice of claims shall be made immediately upon discovery of loss or damage or prior to removal of goods from storage, whichever is the first event.
If your goods become lost or damaged and you wish to make a claim on this insurance, please contact us for a claim form. Once you have completed your claim form then please return it to us. In respect of loss or damage to property, you must supply proof that such loss or damage has taken place and provide documentary evidence to support the amount being claimed.
EXCESS   The first £100.00 of every claim for loss or damage covered by this insurance shall be borne by you.

Cancellation You have the right to cancel this insurance without penalty at any time prior to when the storage of your property begins. Once the goods are placed into store, your right to cancel ceases and you will be charged the full premium for the insurance up until when you are next due to pay a renewal premium as agreed with us (usually monthly). You are then free to cancel this insurance at any time subject to 7 days' notice.

Complaints If you feel you have not been offered first class service, please write and tell us, and we will do our best to resolve the problem. You may alternatively, if preferred, contact the Insurance Administrator: Reason Global Insurance, 4th Floor, Lyndean House, 43-46 Queens Road, Brighton, BN1 3XB.  In the event that the Insurance Administrator is unable to resolve your complaint it may in certain circumstances be possible for you to refer it to the Financial Ombudsman Service at: Exchange Tower, Harbour Exchange Square, London E14 9SR. Tel No: 0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk  Financial Services Compensation Scheme: Lloyd’s is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if we cannot meet our obligations to you under this contract. If you were entitled to compensation under the Scheme, the level and extent of the compensation would depend on the nature of this contract. Further Information about the Scheme is available from the Financial Services Compensation Scheme (10th Floor Beaufort House, 15 St Botolph Street, London EC3A 7QU) and on their website: www.fscs.org.uk

Misrepresentation This insurance may be voidable in the event of your deliberate or reckless or careless misrepresentation of any material information provided in connection with this insurance. It is your responsibility to take reasonable care not to make a mis-representation to insurers. You are therefore required to disclose to us if you are unable to comply with any of the terms of this document and/or the Licence Agreement. Please also ensure that all the information provided by you in your proposal is correct as these details will form the basis of the insurance contract between us. If your circumstances change between the date you purchase the policy and the date when you require the policy to commence, please tell us. Incorrect information or failure to disclose all material facts could invalidate all or part of the cover and result in a claim being declined.

Insurance premium tax Insurance Premium Tax will be charged where applicable, in accordance with current legislation.

Applicable law The rights and obligations of the parties under this policy shall be governed by English Law and the courts of England and Wales shall have exclusive jurisdiction to adjudicate any dispute.

Space Station Self Storage Head office at 149 St Paul’s Avenue, Slough, Berkshire. Insurance queries to be directed to the Finance Manager tel: 01753 770703